Bristol Sparky's Complaints Procedure
If you are not 100% happy with the work we have done for you, I would ask you to chat with me immediately. I’m only able to resolve problems that I know about so please call me. I can’t say this loud enough!
Due to the type of work we do it is very possible that there is a minor issue or something that isn’t just quite right. It could be:
- an outdoor light that doesn’t turn on/off at the right time or stays on too long;
- an angled light that isn’t pointing in the right direction;
- or maybe an accessory that isn’t perfectly level with its surroundings.
The easiest way to get in touch is by dropping me a call, a text or an email. Whichever you feel most comfortable with. If you are still not happy that I have addressed your concerns (or have issues with the quality, safety or conduct of the works completed) you can raise an official complaint.
Please email chris at bristolsparky dot co dot uk. Please include full details, photos and/or sketches that explain why you are not happy. If there is clear evidence of a safety issue I will contact you immediately and endeavour to resolve it as soon as is practically possible. Otherwise you will receive an acknowledge in response to your complaint. I will then review your complaint before contacting you again to discuss my findings and agree a resolution timeline if applicable.
But beyond all, I want you to be happy with the work I do for you and recommending me to others,
So if you’re not happy DO complain!